2. Refund Eligibility for Virtual Goods (Honey Drops)

• Non-Refundable: All purchases of virtual currency, known as Honey Drops, are generally non-refundable except in cases of proven technical issues directly attributable to BenjiTheBear.

• Technical Issues: If you encounter a technical problem that prevents you from using Honey Drops as intended, please contact us immediately. Eligibility for a refund in such cases will be determined after an investigation by our technical support team.

3. Refund Eligibility for Physical Goods

• General Policy: Physical items purchased through the BenjiTheBear platform, such as merchandise sent via mail, are eligible for a refund if they are defective, damaged, or significantly different from their description on our website.

• Lost Items: If a physical item is lost in transit, the customer must report the issue within 30 days of the expected delivery date. We will investigate the issue with the mail carrier and may offer a refund or replacement based on the circumstances.

4. Process for Requesting a Refund

• Contact Support: To request a refund, customers must contact our support team via email at support@benjithebear.com with their order details and a clear explanation of the issue.

• Investigation: Our team will investigate the claim, which may include verification of the transaction, assessment of the item condition (for physical goods), and technical evaluation (for virtual goods).

  Outcome: Refunds are issued at the discretion of our administration team. If approved, refunds will be processed to the original method of payment within 14 business days.

5. Limitations of Liability

• User Errors: BenjiTheBear is not responsible for refunds in cases where the customer has made an error, such as entering incorrect recipient details for physical items or mismanaging their use of Honey Drops.

• Third-Party Issues: We are not liable for issues caused by third-party services, including but not limited to internet service providers, postal services, and payment processors.

6. Discretionary Considerations

• Case-by-Case Basis: Each refund request is unique and will be considered on its own merits. We reserve the right to approve partial refunds, credits, or alternative compensations where appropriate.

• Exceptional Circumstances: In exceptional circumstances, such as discontinuation of a service or product, special conditions may apply at the discretion of BenjiTheBear management.

7. Changes to the Refund Policy

• Updates and Modifications: This Refund Policy may be updated or modified periodically to reflect changes in our practices or service offerings. Customers are encouraged to review this policy regularly to stay informed about their rights and responsibilities.

• Notification of Changes: Significant changes to the policy will be communicated through our website or via email to registered users.

8. Contact

For questions or concerns about this Refund Policy or to submit a refund request, please contact our customer support team:

• Email: support@benjithebear.com